On average, your fork and rear shock should be service every 50 hours of riding, but more frequently if riding lift access or dusty conditions on a regular basis (this is sometimes referred to as a “lowers service”. When you get to about 200 hours of riding (or annually) you should have a more in-depth service completed to service the damper units (some times referred to as an “uppers service”).

Click Here to see manufacturer suggested intervals.

Your dropper post should be serviced approximately every 200 hours of riding or annually. 

Dropper Seatpost’s start to sag when the seals and oil around the damper unit have been compromised and have caused a lose of Nitrogen.

Forks and Shocks generally start to make a slurping or suction sound when the seals and oil in the damper unit have become compromised. This basically means that oil is now where it isn’t supposed to be or because a seal is letting mix with the oil.

We maintain a 4 day (working days) turnaround time from when we receive the part to when we will have the service completed and ready for you. Note* We stock most service pieces for most products but the service time could be longer if we don’t have a needed part in stock. Feel free to drop us a line to confirm any questions you have.

We use OEM products from the major brands and we use PUSH Industries products for aftermarket applications. 

There are two things that can cause this. First, and most common, is that the rebound and compression settings on your fork or shock are not adjusted correctly for the riding you are doing. Second, less common, is that the damper unit is compromised and either needs to be serviced/repaired or replaced.

Awesome Question!

Rebound is the speed at which the suspension will return to its full position. For example most companies use a rabbit and a turtle to label their rebound to signify faster or slower rebound.

Compression is firmness or pressure it takes to compress the fork or shock through its travel. For example “full compression” would be that the suspension is locked out and “open compression” would mean that the suspension is easy to press through the travel.

With any fresh service the seals and orings need to absorb some of the oil from the shock or fork body, and therefore may seep a little oil until everything absorbs and seats correctly.

If you are seeing seeping oil from the dust wipers and you did NOT just have your suspension serviced, then its time to send us your gear, because leaking oil at the dust wipers means worn out seals.

No Problem! We are constantly working on growing our dealer network. Check out our Dealer Locator to see if your favorite shop is already on board with us. If they aren’t pass along our information and tell them to check out the dealer section of our site. We like working with IBD’s to make your service as buttery as possible!