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Frequently Asked Questions
We've compiled a list of answers to common questions.
On average bicycle suspension needs to be serviced every 50 hours, with a “basic service” (lower leg for a fork and air can for a shock) and every 200 hours/annually with a “full service” (50 hour service plus damper service).
Click Here to view manufacturers suggested service intervals.
Your dropper should be services approximately every 200 hours/Annually.
Almost always, we are able to turn your suspension in 4-5 business days. The exception to this is if parts are not in stock for your suspension.
Even in the peak season we are turning suspension is 4-5 business days. We make it our priority to not keep you off your bike for weeks on end.
Our main service products are from PUSH Industries, Motorex and SKF.
We believe in giving you the best without breaking the bank.
For full services we use OEM seal kits, for the most part, except for dust wipers, unless specifically requested.
With any fresh service the seals and orings need to absorb some of the oil from the shock or fork body, and therefore may seep a little oil until everything absorbs and seats correctly.
If you are seeing seeping oil from the dust wipers and you did NOT just have your suspension serviced, then its time to send us your gear, because leaking oil at the dust wipers means worn out seals.
There are two things that can cause this. First, and most common, is that the rebound and compression settings on your fork or shock are not adjusted correctly for the riding you are doing. Second, less common, is that the damper unit is compromised and either needs to be serviced/repaired or replaced.
Awesome Question!
Rebound is the speed at which the suspension will return to its full position. For example most companies use a rabbit and a turtle to label their rebound to signify faster or slower rebound.
Compression is firmness or pressure it takes to compress the fork or shock through its travel. For example “full compression” would be that the suspension is locked out and “open compression” would mean that the suspension is easy to press through the travel.